Online ISSN: 2455-7188 IMPACT FACTOR: 0.7261 Thomson Reuters Researcher ID: J-5005-2016 CERTIFICATE OF PUBLICATION This is to Certify that Mr./Mrs./Ms./Dr. Dr. B. Rajeswari, M. Lalithkumar has published research paper in " INTERNATIONAL JOURNAL OF INNOVATIVE RESEARCH IN MANAGEMENT STUDIES (IJIRMS) peer reviewed and refereed journal, Volume- 1, Issue- 10, November 2016, pp. 15-23." Paper Title:- " TOTAL QUALITY MANAGEMENT THROUGH PRODUCTIVITY IMPROVEMENT & REWORK EASING @WIPRO LIGHTNING DIVISION " Chief Editor