Online ISSN: 2455-7188 IMPACT FACTOR: 0.7261 Thomson Reuters Researcher ID: J-5005-2016 CERTIFICATE OF PUBLICATION This is to Certify that Mr./Mrs./Ms./Dr. K.Suresh, N.Preethi karunya, and R.Rajeev has published research paper in " INTERNATIONAL JOURNAL OF INNOVATIVE RESEARCH IN MANAGEMENT STUDIES (IJIRMS) peer reviewed and refereed journal, Volume- 2, Issue- 2, March 2017, pp. 13-15." Paper Title:- " SERVICE ENCOUNTER AND CUSTOMER SATISFACTION OF MADURA RESIDENCY AT MADURAI " Chief Editor