Online ISSN: 2455-7188 IMPACT FACTOR: 0.7261 Thomson Reuters Researcher ID: J-5005-2016 CERTIFICATE OF PUBLICATION This is to Certify that Mr./Mrs./Ms./Dr. Dr. Kingshuk Adhikari Biswajit Paul has published research paper in " INTERNATIONAL JOURNAL OF INNOVATIVE RESEARCH IN MANAGEMENT STUDIES (IJIRMS) peer reviewed and refereed journal, Volume- 1, Issue- 2, March 2016, pp. 13-22." Paper Title:- " IMPACT OF PERCEIVED SERVICE QUALITY ON CUSTOMER SATISFACTION IN UNITED BANK OF INDIA: A PERCEPTUAL STUDY " Chief Editor