Online ISSN: 2455-7188 IMPACT FACTOR: 0.7261 Thomson Reuters Researcher ID: J-5005-2016 CERTIFICATE OF PUBLICATION This is to Certify that Mr./Mrs./Ms./Dr. J.Lavanya, N.Markkandeyan has published research paper in " INTERNATIONAL JOURNAL OF INNOVATIVE RESEARCH IN MANAGEMENT STUDIES (IJIRMS) peer reviewed and refereed journal, Volume- 2, Issue- 10, November 2017, pp. 57-60." Paper Title:- " CUSTOMER RELATIONSHIP MANAGEMENT IN INSURANCE INDUSTRY " Chief Editor