Online ISSN: 2455-7188 IMPACT FACTOR: 0.7261 Thomson Reuters Researcher ID: J-5005-2016 CERTIFICATE OF PUBLICATION This is to Certify that Mr./Mrs./Ms./Dr. Dr.S.Saravanakumar, Dr.P.Ganapathi, S.Chandru has published research paper in " INTERNATIONAL JOURNAL OF INNOVATIVE RESEARCH IN MANAGEMENT STUDIES (IJIRMS) peer reviewed and refereed journal, Volume- 4, Issue- 11, July 2020, pp. 87-93." Paper Title:- " A STUDY ON CUSTOMERS' SATISFACTION AND INSIGHTS CAPABILITIES TO A NEW LEVEL OF EXCELLENCE IN SELVAM SEEDS PRIVATE LIMITED, SALEM " Chief Editor