Online ISSN: 2455-7188 IMPACT FACTOR: 0.7261 Thomson Reuters Researcher ID: J-5005-2016 CERTIFICATE OF PUBLICATION This is to Certify that Mr./Mrs./Ms./Dr. Dharshan G, Ms.Shobha Devi SP, Dr. Mohamad Arif Pasha has published research paper in " INTERNATIONAL JOURNAL OF INNOVATIVE RESEARCH IN MANAGEMENT STUDIES (IJIRMS) peer reviewed and refereed journal, Volume- 4, Issue- 11, July 2020, pp. 65-75." Paper Title:- " A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT AT KARNATAKA SILK INDUSTRIES CORPORATION LTD. (MYSORE SILK), BANGALORE " Chief Editor