Online ISSN: 2455-7188 IMPACT FACTOR: 0.7261 Thomson Reuters Researcher ID: J-5005-2016 CERTIFICATE OF PUBLICATION This is to Certify that Mr./Mrs./Ms./Dr. S.Sowmiya, Dr.S.T.Surulivel has published research paper in " INTERNATIONAL JOURNAL OF INNOVATIVE RESEARCH IN MANAGEMENT STUDIES (IJIRMS) peer reviewed and refereed journal, Volume- 1, Issue- 3, April 2016, pp. 53-64." Paper Title:- " APPLICATION OF AIRQUAL SCALE FOR MEASURING AIRLINE SERVICE QUALITY AND ITS EFFECT ON CUSTOMER SATISFACTION (With reference to Air India, Chennai) " Chief Editor