Online ISSN: 2455-7188 IMPACT FACTOR: 0.7261 Thomson Reuters Researcher ID: J-5005-2016 CERTIFICATE OF PUBLICATION This is to Certify that Mr./Mrs./Ms./Dr. K.Usha, Dr.Sogra Kahtoon, Dr.Mohamad Arif Pasha has published research paper in " INTERNATIONAL JOURNAL OF INNOVATIVE RESEARCH IN MANAGEMENT STUDIES (IJIRMS) peer reviewed and refereed journal, Volume- 4, Issue- 12, August 2020, pp. 361-368." Paper Title:- " A STUDY ON CUSTOMER SATISFACTION AND THE STEPS TAKEN TO SUSTAIN IN THE RETAIL INDUSTRY BY BIG BAZAAR BANGALORE CITY " Chief Editor