Online ISSN: 2455-7188 IMPACT FACTOR: 0.7261 Thomson Reuters Researcher ID: J-5005-2016 CERTIFICATE OF PUBLICATION This is to Certify that Mr./Mrs./Ms./Dr. Mounita Nath, Dr. Kingshuk Adhikari has published research paper in " INTERNATIONAL JOURNAL OF INNOVATIVE RESEARCH IN MANAGEMENT STUDIES (IJIRMS) peer reviewed and refereed journal, Volume- 1, Issue- 8, September 2016, pp. 19-36." Paper Title:- " DEMOGRAPHIC VARIABLES AND CUSTOMER SATISFACTION: AN EMPIRICAL ASSESSMENT " Chief Editor